Do I have to order online? You can also order by: phone: 888-545-5580, 317-518-2505 fax: 201-606-8219 email: chemisettes@att.net postal mail: Attn: Orders Chemisettes by Anne 7205 Yolanda Ct. Indianapolis, IN 46236-9124
To checkout: • Click "view cart" located at the top right of your browser • You will see your merchandise, estimated shipping, estimated sales tax, and total. • Select "Continue Checkout" and follow the prompts to place your order
You have already submitted your order and want to make a change. Most orders received by 10 am are processed and shipped by noon of that day. Most orders placed after 10am are processed and shipped the next day. Keeping this timeline in mind, you can cancel or make changes to your order by phone or email. If you call and reach our voice mail, please leave your name, request, and phone number. If we have your email address you will receive a confirmation as soon as we process your message.
If you are unable to make desired changes in time, we make returns and exchanges easy. Click here for instructions.
Did you have trouble with a promotional code or forget to enter it? If a promotional code was not accepted, we apologize for any inconvenience. Perhaps the offer has expired, a purchase requirement was not met. Sometimes technical issues occur, or you may have forgotten to enter the code. In this case, contact us by email or give us a call. If your order qualifies for the promotion we will issue a refund through your method of payment.
Please keep in mind that we are only able to apply one promotional code per order.
Sales Tax When ordering online, applicable sales tax will be applied to orders from Indiana, which we are required to do by law.
Payment Options We currently accept Visa, MasterCard, Discover, American Express and PayPal. We will also accept personal checks with mail-in orders.
Unfortunately, we are unable to process Money Orders or send orders C.O.D. (cash on delivery). We hope to offer Google Checkout and Amazon checkout in the near future.
We will send you a detailed email if your any part of your order becomes backordered. This email will provide a new expected ship date.
A charge is showing on your account even though you cancelled the order. When an order is placed, the amount is electronically wired to your credit card’s issuing bank. Once they verify that sufficient funds are available, your card is charged. If your order is canceled for any reason, we immediately send the refund request to your credit card's issuing bank. The amount of time between an order being canceled and the bank posting the refund to your account varies. If you have questions, you may contact us to verify that the refund was processed on our end, and then contact your bank.
Credit card errors When placing an online order using your credit card, please ensure that you have entered the account number as it appears on your card, without any spaces or dashes. In addition, please review the card type that you are selecting. Also, please ensure you have entered all required fields on the order form, including telephone number and e- mail address. We request telephone number and email in case we need to contact you about your order. Refer to our privacy policy.
How long will it take for my order to ship? Most orders ship within 2-3 business days, via USPS First Class Mail Service. Wholesale buyers must submit a copy of their retail merchant certificate before your first order will be shipped.
All orders are shipped using United States Postal Service. Default service is First Class. Once your order is shipped, you will received an email confirmation that includes a tracking number.
Check the status of your order. Go to usps.com. Click on Track & Confirm Enter the tracking number received in your shipment confirmation email.
Order Delivery US Orders Delivery First Class orders are typically received in 3-5 days. Priority Mail orders are typically received in 2-3 days. Express Mail orders are received in 1- 2 days, by midnight of the second day.
International Orders We use USPS for all of our shipping to keep your sh charges as low as possible. USPS is only able to track shipments up to the point it enters your country. Using a carrier that can track your package all the way to your door would cost you an additional $20 or more per shipment. You are welcome to request this service for the additional actual fee. When you place this request we will contact you with the additional shipping charge. Your order will ship when we receive the payment for the additional charge.
First Class International orders are typically received in 10-14 days. Priority International orders are typically received in 6-10 days. Express International orders are typically received in 1-3 business days.
Time has passed and you don't have your order. For US customers, if usps.com shows that your package has been delivered but you do not have it, please: • Check with family members, neighbors or others who may have accepted your order if you were unable to receive it. • Check with your local usps branch office. • If you do not find it utilizing these steps, you can Contact Us for Assistance
For international customers, if you have not received your order after the time stated above, please: • Check with family members, neighbors or others who may have accepted your order if you were unable to receive it. • Check with your local postal office. Keep in mind that some countries have customs or VAT charges on orders over a certain value and may hold your order until you pay those fees. • If you do not find it utilizing these steps, you can Contact Us for Assistance