We make every effort to provide a product of the highest possible quality. We use only quality materials and experienced, skilled seamstresses. Because all of our chemisettes are hand-crafted, sometimes human error occurs. For example, a button may not be sewn on securely. Sometimes, we change the materials we use for any number of reasons. Most often this is to improve the quality. For example, the elastic we currently use is more narrow than the elastic used when we first began marketing our products 5 years ago, and we now use smaller, flatter, smoother, and consistent style of buttons.
If you are the recipient of a chemisette with a quality issue, we ask you to give us the opportunity to replace it with one that meets our usual high quality standards. Simply call or send an email with the style #, size (found on the care tag and on the back of the package), and your postal address. We will send out a replacement along with a postage-paid return envelope for you to return the original.
Occasionally a customer may feel that their chemisette is not functioning the way we promise it will. Please contact us and let us help. Usually, the issues can be resolved with some of the wear tips we provide or by exchanging for another size.
It is very important that our customers let us know if you have issues with your chemisettes that prevent you from wearing them or that prevent them from functioning as explained on our website.
We hope you don't encounter any issues. If you do, we sincerely apologize for any inconvenience and will appreciate the opportunity to make things right for you.