INTERNATIONAL BUYERS: PLEASE READ. If you are purchasing our products, it is important to be aware that you may be charged tax and/or duty when your order arrives in your country.
Because customs charges do not always apply and when they do the amounts vary based on a number of factors, we do not increase the price of our products to cover these potential charges. Orders cannot be shipped as gifts to avoid these charges as this is illegal.
We do use the required Customs Form when shipping international orders.
UK Buyers If you buy goods online from outside the EU for delivery to the UK, you’ll have to pay Customs Duty (if over £120 value) and Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable is £7 or less. Please note there is also an £8 Parcel Force Fee for collecting the Import VAT. For further information you can visit: http://www.hmrc.gov.uk/customs/post/internet.htm
Buyers from other countries We recommend doing a Google search using the phrase "______________ customs charges when buying online", filling in the blank with the name of your country.
How long will it take for my order to ship? Most orders ship within 2-3 business days, via USPS First Class Mail Service. Wholesale buyers must submit a copy of their retail merchant certificate before your first order will be shipped.
All orders are shipped using United States Postal Service. Default service is First Class. Once your order is shipped, you will received an email confirmation that includes a tracking number.
Check the status of your order. Go to usps.com. Click on Track & Confirm Enter the tracking number received in your shipment confirmation email.
Order Delivery US Orders Delivery First Class orders are typically received in 3-5 days. Priority Mail orders are typically received in 2-3 days. Express Mail orders are received in 1- 2 days, by midnight of the second day.
International Orders We use USPS for all of our shipping to keep your sh charges as low as possible. USPS is only able to track shipments up to the point it enters your country. Using a carrier that can track your package all the way to your door would cost you an additional $20 or more per shipment. You are welcome to request this service for the additional actual fee. When you place this request we will contact you with the additional shipping charge. Your order will ship when we receive the payment for the additional charge.
First Class International orders are typically received in 10-14 days. Priority International orders are typically received in 6-10 days. Express International orders are typically received in 1-3 business days.
Military Orders We are happy to ship orders to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses.
The proper format for a military address is to enter APO (Army Post Office) or FPO (Fleet Post Office) in the city field, along with "AE" (mail going to Europe, the Middle East, Africa and portions of Canada), "AP" (the Pacific) and "AA" (for the Americas and portions of Canada) in the state field. Therefore, the bottom line of overseas military addresses is: APO or FPO; followed by AE, AP, or AA; and then the ZIP Code.
Time has passed and you don't have your order. For US customers, if usps.com shows that your package has been delivered but you do not have it, please: • Check with family members, neighbors or others who may have accepted your order if you were unable to receive it. • Check with your local usps branch office. • If you do not find it utilizing these steps, you can Contact Us for Assistance
For international customers, if you have not received your order after the time stated above, please: • Check with family members, neighbors or others who may have accepted your order if you were unable to receive it. • Check with your local postal office. Keep in mind that some countries have customs or VAT charges on orders over a certain value and may hold your order until you pay those fees. • If you do not find it utilizing these steps, you can Contact Us for Assistance