Shipping & Delivery

Most of our orders ship in 5 x 6 white poly mailing envelopes. If your order was for a single item, the envelope will be 1/4 inch or less thick. If you think your order has not arrived, we first suggest you look through your regular mail as it might have been overlooked among magazines or ad mailers.

Some countries are still experiencing longer than usual delivery times. We have seen delays of up to 2 weeks.

  • Most orders ship in 1-2 days via United States Postal Service.
  • Our orders are shipped in white, poly envelopes. If the order is for just one or two pieces it is very thin and can be easily overlooked if the carrier delivers it with ad flyers.
  • To check the status of your order go to USPS.com, select “Track and Confirm” and enter the tracking number received in your shipment confirmation email.

For US and Military customers

  • We are happy to ship orders to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to
    APO/FPO addresses.
  • If usps.com shows that your package has been delivered but you do not have it, please:
  • Make sure it did not get overlooked among magazines, ad flyers and such.
  • Check with family members, neighbors or others who may have picked up your mail.
  • Check to be sure the shipping address you provided is current and without typos.
  • Check with your local usps branch office.
  • If you have still not solved the mystery, please contact us for assistance.

INTERNATIONAL BUYERS: PLEASE READ.

VAT Charges

If you are purchasing our products, it is important to be aware that your country may require VAT on your purchase. If so, they will require payment of the VAT before delivering your order. Because these charges vary by country and purchase, we do not increase the price of our products to cover these potential charges. We use the required customs form when shipping international orders. Any VAT charges are based on the information required on this form. Orders cannot be shipped as gifts to avoid these charges as this is illegal. You can check the general guidelines for your country at https://www.vatlive.com/vat-rates/international-vat-and-gst-rates/  For more detailed information you can visit your government website and search VAT.

Delivery

By using USPS for our international shipping we are able to keep shipping charges a great deal lower than they would be with other carriers. The downside of this is that USPS tracking information only goes as far as showing the package reaching your country.  to keep your shipping and handling charges as low as possible. USPS is only able to track shipments until it reaches your country. Using a carrier that can track your package all the way to your door would cost you an additional $20 or more per shipment.

If you have not received your order after the time stated above, please:

  • Make sure it did not get overlooked among magazines, ad flyers and such.
  • Check with your local postal office. Some countries, most notably the UK, have VAT charges on orders over a certain value. If these apply they will hold your order until you pay the VAT.
  • Check with family members, neighbors or others who may have picked up your mail.
  • Check to be sure the shipping address you provided is current and without typos.
  • If you have still not solved the mystery, please contact us for assistance.

 

For other questions, send an email to info@chemisettesbyanne.com or call us at 1-317-282-0660.